Below we will find how Perfect Aire wants us to handle all calls coming outside of our department of Customer Service and Technical Support.
PURPOSE:
Specific Way of Handling all calls for departments outside of our own.
PROCEDURE:
Nemas receives phone call requesting to speak to a specific Perfect Aire employee, department, or is unsure which department to handle their inquiry.
Caller is asking for a specific employee by name, Nemas will need to inquire on the department of the specific employee. The below general department emails can be given out (see Contact List). Direct phone numbers should not be given out to external contacts.
Caller is asking for a specific department, the below general department emails can be given out (see Contact List).
If caller does not want to directly email department, Nemas will be instructed to identify all issues with all customers, take notes, and forward it on to the appropriate department (see Contact List).
In instances when an employee or department is not listed on Perfect Aires’s directory, Nemas will be instructed to identify all issues with the customer, take notes, and send it to Jason Slager (jslager@perfectaire.us) to forward to the proper employee/department.
If either the caller or Nemas is unsure which department to forward message, Nemas will be instructed to identify all issues with the customer, take notes, and send it to Jason Slager (jslager@perfectaire.us) to forward to the proper employee/department.
REFERENCES:
Nemas Contact List
Type of Request
Email Address
Order or Order Inquiry (email or call)
Copy of Invoice or General Accounting Questions
Credit Request
Problem with Shipment
Trucking Companies
Cell: 847-757-4453
Email: mhilario@perfectaire.us
Want to Purchase PA Product (new customer)
Warranty and Extended Warranty
Employment Verification
1-800-367-5690