STEPS MUST BE FOLLOWED TO THE T.
1. Fully Diagnose the unit and gather EXACT DATA. Models, Serial #s ( if faded on the outside grabe from the inside) , Proof of purchase.
2. WITH proof of purchase identify the store it was purchased from, and from here give call to store to give heads up Customer will be coming in to place order on Part and that they (the store will need to grab from Pepco directly)
3. An Email gets sent out to Franco in the Parts team, so that they may identify to Pepco of the order.
4. From here Once Store goes to place order from Pepco. Pepco and Parts team on our end are already aware of the situation